How can I contact you?
What are your opening hours?
Where are you located?
We are located at 3/227 Fleming Rd, Hemmant QLD 4174
How do I complete a credit application?
For your convenience, we have an online Credit Application Form. After completing and submitting the form, our Accounts department will ensure all information is correct and confirm within 5 business days the successful creation of your account.
Do I need an account before I hire a piece of equipment?
No, you don’t need an account first your first hire. However, for ongoing hires or sales we recommend setting up an account.
How do I arrange for a quote?
We make it easy for you. You can contact us by phone, email or visit us on-site.
OR you can complete our Quick Quote form and one of our experts will get back to you during office hours.
What if I am unsure about the type of Hire equipment I need?
With extensive experience in various sectors such as Construction, Mining, Civil Energy, Film & TV, and Events, our knowledgeable team members have hands-on expertise with a wide range of access equipment and plant.
They will carefully assess your requirements and recommend the most suitable equipment, ensuring that you receive the perfect solution tailored to your specific needs.
If you’re unsure about which equipment to hire, our specialist team of experts is here to assist you in making the right choice for your project.
So, don’t hesitate to reach out to us and let our experts guide you through the process of selecting the ideal equipment for your project.
What happens if I can't find the Hire equipment I need?
We strive to provide a wide range of hire equipment to cater to our customers’ diverse needs. However, if you can’t find the specific equipment you’re looking for on our website, give one of our friendly team members a call and let us know what you need.
We are constantly expanding our fleet to serve our clients better, and there’s a good chance we may have the equipment you’re looking for or can source it for you.
Your satisfaction is our priority, so don’t hesitate to reach out with any inquiries or special requests. We’re here to help make your project a success!
How far should I book in advance?
For account holders, please contact the team for your needs.
To ensure the best selection and availability, we recommend contacting us as soon as you know your project requirements.
When planning to book equipment, it’s always best to secure your reservation as early as possible. However, we understand that sometimes you may need to book on short notice.
Please note that equipment availability may vary depending on demand and the specific equipment you’re interested in.
Feel free to contact our team with any questions or to check the availability of the equipment you need.
How long can I hire for?
For your convenience, we have a minimum hire of one full day, ensuring you have ample time to complete your project.
Beyond the minimum hire period, you can hire the equipment for as long as you require, depending on your specific needs and the availability of the equipment.
We’re here to support you throughout your project, whether it’s a short-term task or a long-term endeavor.
If you have any questions about the rental duration or need assistance in determining the optimal hire period for your project, please don’t hesitate to reach out to our friendly team.
We’re here to help!
Do you deliver?
Yes, we deliver ALL of our equipment directly to your project site or specified location.
To ensure the safety and proper handling of our equipment, we do NOT allow equipment to be collected or returned by the customer.
Our experienced team will take care of the delivery and pick-up process, providing you with a hassle-free experience and peace of mind.
If you have any questions about our delivery services or need further assistance, our friendly team are here to help make your equipment hire experience as smooth and convenient as possible!
Can I pick up my equipment?
No, unfortunately not, with the exception of trailer booms and scissor and trailer packages.
To ensure the safety and proper handling of our equipment, we do NOT allow equipment to be collected or returned by the customer.
Our experienced team will take care of the delivery and pick-up process, providing you with a hassle-free experience and peace of mind.
If you have any questions about our delivery services or need further assistance, our friendly team are here to help make your equipment hire experience as smooth and convenient as possible!
What happens if I can't return the equipment I hired by the time due?
The best course of action is to call us as soon as you know you will be extending the time of your hire. Our friendly and understanding team will gladly assist you with any paperwork or adjustments needed to accommodate your new return date.
We understand that sometimes unforeseen circumstances can arise, making it difficult to return the equipment on time. If you find yourself in such a situation, please don’t worry!
We’re here to support you and to ensure you have a smooth rental experience, so please don’t hesitate to reach out if you need any help or have additional questions. We’ll work together to find a suitable solution for both you and us.
What instructions do I need to give you for delivery?
Please provide the following when you are booking your equipment:
What should I do to prepare my equipment for pickup?
We recommend cleaning the equipment as best as you can before returning it. This not only helps ensure a smooth return process but also allows us to promptly prepare the equipment for the next customer.
Also ensure that, if applicable, you have refueled the vehicle.
If there were any concerns with the equipment during your hire, please advise our team.
Can I relocate equipment to another site?
Yes, we can relocate equipment to another site during the hire period. Please advise our team on your initial booking.
Do you have free onsite inspections?
Yes, we can arrange for one of our team to inspect your site and provide advice. Please contact our team in advance to ensure availability.
*This is only available to account customers only
What do I do if the piece of equipment breaks down during hire?
We understand that unexpected issues can occur while using the hired equipment, and we’re here to help. If the equipment you’ve hired breaks down, please follow these steps:
Rest assured that we’re committed to providing exceptional customer support and ensuring your project stays on track.
Please don’t hesitate to reach out if you encounter any problems with the equipment or have any concerns during your rental period.
Do you hire out trailers with your Scissor Lifts?
Scissor lifts and manlifts up to 20ft are available with trailers at an additional cost.
Do you offer additional attachments with your telehandlers?
Yes, we provide a range of attachment for our telehandlers including buckets, jibs, rotators etc.
Can we hire harnesses and other accesories?
Scissor lifts do not require harnesses in Australia. All boom lift hires are provided with either one or two harnesses, depending on basket capacity.
![EOFY [highlight]Special Offer[/highlight]](https://www.ausdirecthire.com.au/wp-content/uploads/2025/04/new-financial-year-special-offer-2.jpg)
